Thunder Bay, Ontario, Canada

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St. Joseph's Care Group

St. Joseph's Care Group

       

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Accessibility

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Accessibility Plan

SJCG is committed to improving accessibility for people with disabilities by meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) accessibility standards. Documents outlining our policies and practices related to the Customer Service Standard (Ontario Regulation 429/07) are available upon request.

Accessible Formats and Communication Supports

St. Joseph's Care Group is committed to providing inclusive and barrier-free access to information, documentation, programs and services. St. Joseph's Care Group shall, upon request and in consultation with the person making the request, make available any public document including public emergency procedures, plans, and safety information in an accessible format.

Accessible formats and/or communication supports will be provided in a timely manner, taking into account the person's accessibility needs and at a cost that is no more than the regular cost charged to other persons. Requests for accessible formats and communication supports will be done in the most cost-effective, efficient, and timely manner taking into consideration factors such as the media chosen, size, complexity, quality of source documents, and number of documents to be converted. St. Joseph's Care Group may be unable to provide accessible formats for unconvertible information or communications and information that St. Joseph's Care Group does not control directly or indirectly.

Accessible Customer Service Policy

Service and Communication Commitment

In fulfilling its mission, St. Joseph's Care Group strives to provide services to all individuals, including individuals with disabilities, in a way that respects core principles of independence, dignity, integration and equality of opportunity. This includes communicating with individuals with disabilities in a manner that takes into account their disability. Employees and volunteers should ask individuals directly what is the preferred communication method for them.

Guide Dogs and Service Animals

Individuals with disabilities, accompanied by a guide dog or other service animal, are permitted to enter the premises and keep the animal with them, unless the animal is otherwise excluded by law from certain areas of the premises.

Support Persons

Individuals with disabilities, accompanied by a support person, are permitted to enter the premises together and to have access to each other while on the premises.

Assistive Devices

Individuals who require assistive devices are allowed to use such devices on the premises.

Disruption of Services

St. Joseph's Care Group provides the public with notice in the event of a planned or unexpected disruption in the facilities or services, where it is known that the disruption limits an individual with a disability from accessing the facility or services. SJCG posts the reason for the disruption, the anticipated duration of the disruption, and alternative facilities or services that may be available.

Requests for accessible formats and/or communication supports may be submitted

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Supported by: The North West Local Health Integration Network of Ontario