Thunder Bay, Ontario, Canada

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St. Joseph's Care Group

St. Joseph's Care Group


Accountability & Transparency

COVID-19 Visitor Restrictions and Outpatient Services

St. Joseph’s Care Group has implemented mandatory screening for the novel coronavirus (COVID-19) at all of our sites to help keep our clients, staff and volunteers safe and well.

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Visiting Information & Restrictions

Exceptions may be made on a case-by-case basis by SJCG's care team for persons whose condition has deteriorated and is approaching end-of-life (generally within 24-72 hours).

St. Joseph's Hospital

Starting on July 2, 2020, St. Joseph's Hospital is taking the first steps towards easing visitor restrictions by allowing Essential Visits. All clients will be considered for Essential Visits using best practices related to the current COVID-19 environment.

Visiting will take place between 11:00 am and 7:00 pm on alternating days. The hospital will balance the need to mitigate risk to clients, staff and visitors, with the mental, physical, and spiritual needs of clients for their quality of life.

The Care Team will be contacting clients and their family to identify the individual who will provide essential supports to the client.

Essential Visitors will be asked to confirm their identity with photo identification when they arrive at the Main Entrance screening desk (located at the top of the Algoma Street accessible parking lot, or from the 2nd level of the Waterfront Parkade).

Long-Term Care Home

Scheduled outdoor visits are available for residents of Hogarth Riverview Manor and Bethammi Nursing Home. See the following documents for additional information:

Seniors' Suportive Housing

One visitor per tenant is allowed at PR Cook Apartments and Sister Leila Greco Apartments.

Send a Message or Book a Televisit with a Client or Resident

Family and friends of clients and residents at St. Joseph’s Hospital, Hogarth Riverview Manor and Bethammi Nursing Home can now send a message to their loved one or request a televisit using our online form.

What is a televisit?

Televisits are video calls and phone calls assisted by staff to help you have a visit with your family/friends in hospital or in one of our long-term care homes. Video calls are carried out using an iPad tablet with an application that allows a video call such as Skype or Facetime.

Sending a Message

Similar to letter mail, only faster, you can send a message to a client or resident at St. Joseph’s Hospital, Hogarth Riverview Manor or Bethammi Nursing Home. You can send a message to someone you know or brighten the day of a client/resident you don’t know. There is an option to upload an image if you would like to send a photo or a scanned document.

Send a Message or Request a Televisit
How to Send a Message or Request a Televisit
  • Access the online form, or scan the QR code with your smart phone camera.
  • Select the site related to your request.
  • Select “Request a televisit” or “Send a message”
  • Complete the information requested and click submit to send your message/request.

Send a Message or Request a televisit Now.

St. Joseph's Care Group sites with Screening and Visitor Restrictions* in place

Site Screening Checkpoint Visitor Restrictions
St. Joseph’s Hospital Main Entrance - Staffed 24/7 No Visitors Permitted**
Hogarth Riverview Manor Main Entrance – Town Hall Staffed 24/7 Scheduled outdoor visits only
Bethammi Nursing Home Main Entrance to St. Joseph's Heritage - Staffed 24/7 Scheduled outdoor visits only
Sister Leila Greco Apartments Main Entrance Staffed 24/7 One (1) Visitor per tenant***
PR Cook Apartments Main Entrance to St. Joseph's Heritage - Staffed 24/7 One (1) Visitor per tenant***
St. Joseph’s Heritage (Commercial Tenants) Main Entrance to St. Joseph's Heritage Not Applicable
Manor House Main Entrance Not Applicable
Sister Margaret Smith Centre Front Entrance between 8:00 am - 5:00 pm Call ahead of visit
Balmoral Centre (Including RAAM Clinic) Call ahead 623-6515 RAAM Clinic will be screened at the Main Entrance on arrival Not Applicable
Health Centre North Foyer Not Applicable
Health Centre South Main Entrance Not Applicable
Medium & High Support Housing and the Lodge on Dawson Site By Site Call ahead of visit
Behavioural Sciences Centre BSC Entrance from East parking lot

EFAP via Telephone

In-person assessments continue at BSC

*Screening and Visitor Restrictions are subject to change without prior notice.

**Exceptions may be made on a case-by-case basis by SJCG’s care team for persons whose condition has deteriorated and are approaching end-of-life (generally within 24-72 hours).

***Visitors for PR Cook and Sister Leila Greco Apartments:

  • Each tenant will be allowed one visitor at a time.
  • All visitors will be screened upon entering which includes answering questions about symptoms of COVID-19 and travel history as well as having their temperature checked. If your guest has travelled outside of Northwestern Ontario in the last 14 days they will not be allowed to enter the building.
  • Visitors must bring their own mask.
  • Visitors are to wear their mask at all times except when visiting 2 metres apart in an apartment.
  • Visitors are to go directly to a tenant’s apartment and directly out of the building after visiting.

Temporary Suspension of Outpatient Programs, Groups and Clinics

St. Joseph's Care Group has temporarily suspended non-urgent programming and outpatient appointments at St. Joseph’s Hospital, and St. Joseph’s Heritage. The list of temporary suspended program is displayed in the chart below. Wherever possible, we are sustaining urgent programming through alternate means such as telephone, videoconferencing or small groups where social distance can be maintained.

Site Suspended Program/Service Details
St. Joseph’s Hospital Rheumatic Diseases Program  
St. Joseph's Hospital Geriatric Consult Service  
St. Joseph’s Hospital Pulmonary Rehabilitation Phone support available
St. Joseph’s Hospital Asthma Clinic Phone support available
St. Joseph’s Hospital Visiting Clinics (e.g. Rheumatoid EMG)  
St. Joseph’s Hospital Ultraviolet Booth  
St. Joseph’s Hospital Chiropody  
St. Joseph’s Hospital Palliative Care Clinic  
St. Joseph’s Hospital Hydrotherapy Pool  
St. Joseph’s Hospital Senior’s Outpatient Assessment & Rehabilitation Phone support available
St. Joseph’s Hospital Dental Clinic Urgent procedures will continue
St. Joseph’s Hospital Neuropsychology Assessment Service  
St. Joseph’s Hospital Multiple Sclerosis (MS) Clinic  
St. Joseph’s Hospital Moving On After Stroke (MOST)  
St. Joseph’s Heritage Manor House Adult Day Program  
St. Joseph’s Heritage Diabetes Group Education  
Balmoral Centre RAAM No walk-in services. Appointments only.
Balmoral Centre Back to Basics  
Sister Margaret Smith Centre Internal Community Groups Men's
Support Group Stepping Stones 55+
Men’s Breakfast 55+
Sister Margaret Smith Centre External Community Groups Self-help groups & Healing Circle
Sister Margaret Smith Centre Women’s Residential Treatment  
Sister Margaret Smith Centre Youth Residential  
Sister Margaret Smith Centre Eating Disorders Program Group and Meal Support  
Matawa Education & Care Centre Mental Health & Addiction Services Learning Centre During School closure
St. Joseph’s Health Centre Employment Options  
St. Joseph’s Health Centre Mental Health Outpatient Program - group sessions  
St. Joseph’s Health Centre rTMS No new treatments will begin
St. Joseph’s Health Centre Chronic Pain Management Program Group programs only

If you would like to learn more about COVID-19, the government of Ontario has created a public information website providing current information on a range of topics.

-- Updated: June 30, 2020 --

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