Thunder Bay, Ontario, Canada

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St. Joseph's Care Group

St. Joseph's Care Group

       

Accountability & Transparency

COVID-19 Visitor Restrictions and Outpatient Services

St. Joseph’s Care Group has implemented mandatory screening for the novel coronavirus (COVID-19) at all of our sites to help keep our clients, staff and volunteers safe and well.

Visitor Restrictions

In-person visits are temporarily suspended at the following sites:

  • Bethammi Nursing Home
  • Hogarth Riverview Manor
  • PR Cook Appartments
  • Sister Leila Greco Apartments
  • St. Joseph's Hospital

Exceptions may be made on a case-by-case basis by SJCG's care team for persons whose condition has deteriorated and is approaching end-of-life (generally within 24-72 hours).


Send a Message or Book a Televisit with a Client or Resident

Family and friends of clients and residents at St. Joseph’s Hospital, Hogarth Riverview Manor and Bethammi Nursing Home can now send a message to their loved one or request a televisit using our online form.

What is a televisit?

Televisits are video calls and phone calls assisted by staff to help you have a visit with your family/friends in hospital or in one of our long-term care homes. Video calls are carried out using an iPad tablet with an application that allows a video call such as Skype or Facetime.

Sending a Message

Similar to letter mail, only faster, you can send a message to a client or resident at St. Joseph’s Hospital, Hogarth Riverview Manor or Bethammi Nursing Home. You can send a message to someone you know or brighten the day of a client/resident you don’t know. There is an option to upload an image if you would like to send a photo or a scanned document.

Send a Message or Request a Televisit
How to Send a Message or Request a Televisit
  • Access the online form, or scan the QR code with your smart phone camera.
  • Select the site related to your request.
  • Select “Request a televisit” or “Send a message”
  • Complete the information requested and click submit to send your message/request.

Send a Message or Request a televisit Now.


St. Joseph's Care Group sites with Screening and Visitor Restrictions* in place

Site Screening Checkpoint Visitor Restrictions
St. Joseph’s Hospital Main Entrance - Staffed 24/7 No Visitors Permitted**
Hogarth Riverview Manor Main Entrance – Town Hall Staffed 24/7 No Visitors Permitted**
Bethammi Nursing Home Main Entrance to St. Joseph's Heritage - Staffed 24/7 No Visitors Permitted**
Sister Leila Greco Apartments Main Entrance Staffed 24/7 No Visitors Permitted**
PR Cook Apartments Main Entrance to St. Joseph's Heritage - Staffed 24/7 No Visitors Permitted**
St. Joseph’s Heritage (Commercial Tenants) Main Entrance to St. Joseph's Heritage Not Applicable
Manor House Main Entrance Not Applicable
Sister Margaret Smith Centre Front Entrance between 8:00 am - 5:00 pm Call ahead of visit
Balmoral Centre (Including RAAM Clinic) Call ahead 623-6515 RAAM Clinic will be screened at the Main Entrance on arrival Not Applicable
Health Centre North Foyer Not Applicable
Health Centre South Main Entrance Not Applicable
Medium & High Support Housing and the Lodge on Dawson Site By Site Call ahead of visit
Behavioural Sciences Centre BSC Entrance from East parking lot

EFAP via Telephone

In-person assessments continue at BSC

*Screening and Visitor Restrictions are subject to change without prior notice.

**Exceptions may be made on a case-by-case basis by SJCG’s care team for persons whose condition has deteriorated and are approaching end-of-life (generally within 24-72 hours).

Temporary Suspension of Outpatient Programs, Groups and Clinics

St. Joseph's Care Group has temporarily suspended non-urgent programming and outpatient appointments at St. Joseph’s Hospital, and St. Joseph’s Heritage. The list of temporary suspended program is displayed in the chart below. Wherever possible, we are sustaining urgent programming through alternate means such as telephone, videoconferencing or small groups where social distance can be maintained.

Site Suspended Program/Service Details
St. Joseph’s Hospital Rheumatic Diseases Program  
St. Joseph's Hospital Geriatric Consult Service  
St. Joseph’s Hospital Pulmonary Rehabilitation Phone support available
St. Joseph’s Hospital Asthma Clinic Phone support available
St. Joseph’s Hospital Visiting Clinics (e.g. Rheumatoid EMG)  
St. Joseph’s Hospital Ultraviolet Booth  
St. Joseph’s Hospital Chiropody  
St. Joseph’s Hospital Palliative Care Clinic  
St. Joseph’s Hospital Hydrotherapy Pool  
St. Joseph’s Hospital Senior’s Outpatient Assessment & Rehabilitation Phone support available
St. Joseph’s Hospital Dental Clinic Urgent procedures will continue
St. Joseph’s Hospital Neuropsychology Assessment Service  
St. Joseph’s Hospital Multiple Sclerosis (MS) Clinic  
St. Joseph’s Hospital Moving On After Stroke (MOST)  
St. Joseph’s Heritage Manor House Adult Day Program  
St. Joseph’s Heritage Diabetes Group Education  
Balmoral Centre RAAM No walk-in services. Appointments only.
Balmoral Centre Back to Basics  
Sister Margaret Smith Centre Internal Community Groups Women’s
Men’s
Support Group Stepping Stones 55+
Men’s Breakfast 55+
DBT
Youth
Explorations
Sister Margaret Smith Centre External Community Groups Self-help groups & Healing Circle
Sister Margaret Smith Centre Women’s Residential Treatment  
Sister Margaret Smith Centre Men’s Residential To close once existing residential group concludes
Sister Margaret Smith Centre Youth Residential  
Sister Margaret Smith Centre Eating Disorders Program Group and Meal Support  
Matawa Education & Care Centre Mental Health & Addiction Services Learning Centre During School closure
St. Joseph’s Health Centre Employment Options  
St. Joseph’s Health Centre Mental Health Outpatient Program - group sessions  
St. Joseph’s Health Centre rTMS No new treatments will begin
St. Joseph’s Health Centre Chronic Pain Management Program Group programs only

If you would like to learn more about COVID-19, the government of Ontario has created a public information website providing current information on a range of topics.

-- Updated: May 15, 2020 --

       
       
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