Thunder Bay, Ontario, Canada

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St. Joseph's Care Group

St. Joseph's Care Group


Accountability & Transparency

Quality Improvement Plan (QIP)

The Quality Improvement Plan (QIP) is a requirement under the Excellent Care For All Act, 2010. The legislation assists healthcare organizations to improve the quality and safety of care we deliver.

Quality improvement is an ongoing priority that helps us continually find new and better ways to enhance care for our clients, increase satisfaction and achieve ongoing improvement in services provided.

Our QIP is one tool that we are using to help us document and review our current performance in a variety of areas. With this plan, we can identify our targeted areas for improvement and chart our progress.

St. Joseph's Care Group (SJCG) is pleased to submit our Quality Improvement Plan (QIP) for 2019-2020 which includes, St. Joseph's Hospital, and our long-term care homes, Bethammi Nursing Home and Hogarth Riverview Manor.

SJCG Client and Family Council
SJCG Client and Family Council

Client and Family Council

"St. Joseph's Care Group has a strong commitment to client and family engagement. We are delighted to be involved in developing this year's Quality Improvement Plan. By sharing our insights and ideas for quality improvement efforts, we can help ensure the plan focuses directly on the needs of the clients"

Our 2019-2020 QIP consists of the following documents:

Narrative Overview

This document provides a brief overview of our top QIP priorities for the year.

Improvement Targets & Change Initiatives

The QIP Work Plan is a document that summarizes our priority quality improvement targets and change initiatives for the year. Our QIP includes provincial mandatory and priority indicators and SJCG priority indicators.

Progress Report on QIP

The Progress Report is an opportunity for St. Joseph's Care Group to demonstrate to our stakeholders the progress we have made to date on our current QIP. It is an opportunity for us to describe our quality improvement journey and identify and discuss some of the challenges we faced in attaining the goals set out in our 2018-2019 Quality Improvement Plan (QIP).


The QIP is only one of the ways we are working to improve our clients'' experiences. Please feel free to contact the Manager of Planning & Performance if you have any questions or comments.


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Supported by: The North West Local Health Integration Network of Ontario