Thunder Bay, Ontario, Canada

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St. Joseph's Care Group

St. Joseph's Care Group



COVID-19 Visitor Information

During the COVID-19 pandemic, visiting practices at our hospital and long-term care homes may change with little notice. We encourage you to stay informed of changes by visiting COVID-19 updates on our website. When possible, we will reach out directly to substitute decision makers to communicate urgent information.

Visitor Responsibilities

Visitors must adhere to the following measures for the safety and well-being of our clients, residents and employees.

  • Upon arriving at one of our sites, participate in COVID-19 screening and be approved to proceed into the building - this may include having your temperature taken.
  • Wear a mask or face covering for the duration of the visit - masks must be worn properly covering the nose and mouth.
  • Clean hands with hand sanitizer when entering or exiting our building, before and after putting on your mask and as needed throughout your visit.
  • If feeling unwell, postpone visiting until feeling better.
  • Stay in designated areas.
  • Maintain physical distance of two metres (six feet) from all other clients/residents, staff and visitors.
  • Visitors are not permitted to visit with other clients or residents.
  • For visitors who have recently traveled outside of Northwestern Ontario, please consider being tested for COVID-19. Note that a negative COVID-19 test result within the past 14 days is required for visits with residents of long-term care inside the home.

Exceptions to our visitor restrictions will be made on a case-by-case basis by SJCG's care team for persons whose condition has deteriorated and is approaching end-of-life (generally within 7 days).

Surgical Masks and Cloth Face Coverings

Thank you to everyone who has been bringing and wearing their own mask or cloth face covering when visiting. Please be aware that if we have a concern about the quality of mask or cloth face covering you are wearing, we will provide you with a surgical mask to wear during your visit instead. As well, visits inside our long-term care homes require the visitor to wear a surgical mask provided by the home during their visit.

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St. Joseph's Hospital

All clients will be considered for Essential Visits using best practices related to the current COVID-19 environment.

Visiting will take place between 11:00 am and 7:00 pm daily. The hospital will balance the need to mitigate risk to clients, staff and visitors with the mental, physical, and spiritual needs of clients for their quality of life.

The Care Team will contact clients and their family to identify the individual who will provide essential supports to the client.

Essential Visitors will be asked to confirm their identity with photo identification when they arrive at the Main Entrance screening desk (located at the top of the Algoma Street accessible parking lot, or from the 2nd level of the Waterfront Parkade).

Long-Term Care Homes

Visiting Standards
  • All visits will be cancelled if an outbreak is declared, and will resume when the outbreak is over.
  • Visitors will be screened for symptoms of exposure to COVID-19, including a temperature check.
  • Visitors must follow infection prevention standards including:
    • practicing hand hygiene
    • wearing a face covering or mask

These standards are in place for the safety and wellbeing of all residents, staff and visitors.

Outdoor Visits
  • Residents can have up to two visitors per scheduled visit.
  • Children and pets are not allowed.
  • The resident must be well enough to visit outdoors. If a resident is self-isolating or symptomatic, visits are not permitted for that resident.
  • Negative COVID-19 test within 14 days is no longer required for visitors.
  • Visitors are asked to bring and wear their own mask. A mask will be provided if you do not have one.
  • You do not need to physically distance from your loved one, but please remain 2 metres away from other residents and their family members.

We look forward to welcoming families back into our Homes.

Hogarth Riverview Manor

To schedule an outdoor visit call: Hogarth Riverview Manor (807) 625-1110 ext. 1229

  • Residents can have one 60-minute or two 30-minute outdoor visits per week
  • Visits can be scheduled Monday to Friday between 12:00 pm - 8:00 pm
Bethammi Nursing Home

To schedule an outdoor visit call: Bethammi Nursing Home (807) 768-4424

  • Outdoor visits are limited to 2 half hour visits per week per resident
  • Visits can be scheduled between 10:00 am and 8:00 pm Monday to Friday; 1:00 pm and 7:00 pm on Saturday; and 1:00 pm and 4:00 pm on Sunday
Indoor Visits

Starting July 22, 2020, indoor visits will resume at Bethammi Nursing Home and Hogarth Riverview Manor.

  • Residents can have up to two visitors at a time. Children and pets are not allowed.
  • There is no limit to the number of visits or the time spent visiting. We are taking this approach, counting on families and friends to work out a schedule with the resident or their Substitute Decision Maker.
  • Indoor visitors must attest to having been tested for COVID-19 within the previous two weeks with a confirmed COVID-19 negative result and subsequently not have not tested positive.
  • Visits can take place in the resident's room or our outdoor spaces. Town Hall is available at HRM for visits.
  • Please maintain 2 metres physical distance from other residents and their visitors both indoors and outdoors.
  • If you are visiting to help at meal time, please check with the care team to determine the best location.

We look forward to welcoming families back into our Homes.


As of July 22, 2020, televisting will change. We will provide televisits only for family and friends who either live out of town, or who are unable to visit in person for health reasons. Now that visiting is permitted, our Therapeutic Recreation team members will be able to spend more time providing activities for residents, rather than scheduling and conducting these visits.

Window Visits

As of July 22, 2020, window visits will stop. Now that visiting is permitted, our Therapeutic Recreation team members will be able to spend more time providing activities for residents, rather than scheduling and conducting these visits.

Family & Friend Questions

Seniors' Supportive Housing

There are no limits on the number of visitors for tenants of PR Cook Apartments and Sister Leila Greco Apartments.

  • All visitors will be screened upon entering which includes answering questions about symptoms of COVID-19 and exposure. If your guest has travelled outside of Canada in the last 14 days, they will not be allowed to enter the building.
  • Visitors must bring their own mask.
  • Visitors are to wear their mask at all times except when inside the apartment and able to physically distance at least 2 metres from the tenant they are visiting.
  • Visitors are to go directly to a tenant’s apartment and directly out of the building after visiting.

-- Updated: July 22, 2020 --

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Supported by: The North West Local Health Integration Network of Ontario