Client & Family Partner Council
At St. Joseph's Care Group (SJCG), we are committed to meaningful partnerships with clients, families, and care partners to co-design and improve the care experience.
The Client and Family Partner (CFP) Council brings together individuals with lived experience to actively collaborate with staff, leadership, and teams across the organization. Rather than serving only in an advisory role, Client and Family Partners work alongside SJCG to inform decisions, shape priorities, and drive improvements in care and services.
Through this partnership, Client and Family Partners contribute to:
- Organizational planning and priorities
- Quality improvement initiatives and evaluation
- Accreditation preparation and survey activities
- Program and service design and redesign
- Policy, education, and patient experience initiatives
This work supports SJCG's commitment to people-centred care, ensuring that the voices of those we serve are embedded in everything we do.
The CFP Council meets regularly throughout the year. Members may also choose to participate in additional opportunities such as working groups, project teams, storytelling, and engagement activities across the organization.
We welcome individuals from Thunder Bay and surrounding communities who are interested in sharing their experiences and helping shape the future of care at SJCG.
What to Expect as a Client and Family Partner (CFP)
As a Client and Family Partner at SJCG, you will play an active and valued role in improving care and services. You can expect:
- Meaningful Engagement: Opportunities to share your lived experience and perspectives to influence decisions and improvements
- Varied Involvement: Participation in council meetings, short-term projects, working groups, and organizational initiatives
- Support and Orientation: Introduction to your role, ongoing guidance, and staff support to help you feel confident and prepared
- Respect and Inclusion: A safe, welcoming environment where all voices are heard and valued
- Impact: The opportunity to see how your input contributes to real changes in programs, services, and the overall client experience
Whether you are contributing to a single project or participating regularly, your voice helps shape the future of care at SJCG.
To learn more about becoming a Client and Family Partner or to get involved, call 807.346.5238 or email engagement@tbh.net.
