Feedback

Did we meet your expectations?

• If not, please let us know so we can make things right.
• If someone exceeded your expectations, let us know so we can share your appreciation.

Three Ways to Provide Feedback

Complete our online form

Click here to use our online Feedback Form

Give us a phone call

Phone: 807.343.2450

Send us a letter

Office of the President & CEO
St. Joseph's Care Group
35 Algoma St. N.
Thunder Bay, ON P7B 5G7

Our Commitment To You

We are committed to treating everyone who has a complaint with respect, sensitivity and confidentiality. No one will be subject to unfair treatment as a result of making a complaint.

Feedback helps us identify areas for improvement and reinforce the things we are doing well.

When we receive a complaint we will:

• Acknowledge your complaint within 5 business days
• Work with you to resolve the complaint
• Provide an update about the status of your complaint when requested
• Provide a response within 10 business days