Thunder Bay, Ontario, Canada

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St. Joseph's Care Group

Accountability & Transparency

Quality Improvement Plan (QIP)

St. Joseph’s Care Group is committed to improving quality of care, enhancing client experience and ensuring workplace safety and wellness. Our annual QIP describes our targetted quality improvement goals and activities for the year.

St. Joseph’s Care Group (SJCG) is pleased to present our 2020-21 Quality Improvement Plan (QIP) for our hospital and two long-term care homes: St. Joseph's Hospital, Bethammi Nursing Home and Hogarth Riverview Manor.

For 2020-21 SJCG will focus on the following improvement themes: timely and effective transitions, safe and effective care and service excellence. These quality improvement themes align with provincial priorities and with SJCG Strategic Goals to provide quality and safe care, engage clients and families in care planning and improve transitions in care.

Client & Family Partners
Client & Family Partners

Client and Family Council

"St. Joseph's Care Group has a strong commitment to client and family engagement. We are delighted to be involved in developing this year's Quality Improvement Plan. By sharing our insights and ideas for quality improvement efforts, we can help ensure the plan focuses directly on the needs of the clients"

Our 2020-2021 QIP consists of the following documents:

Narrative QIP Overview

This document provides a brief overview of our top QIP priorities for the year.

Improvement Targets & Change Initiatives

The QIP Work Plan is a document that summarizes our priority quality improvement targets and change initiatives for the year.

Progress Report on QIP 2019-2020

The Progress Report is an opportunity for St. Joseph's Care Group to demonstrate to our stakeholders the progress we have made to date on our 2019-2020 QIP.


Please feel free to contact the Director of Planning & Performance if you have any questions or comments.


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Supported by: The North West Local Health Integration Network of Ontario